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Privacy Policy

Prabha Workhub Private Limited (“Prabha Workhub“, “we“, “us“, or “our“) along with its affiliates, associates, and group entities cares about your privacy. We are committed to maintaining your trust by protecting your Personal Information. This Privacy Policy (“Policy“) describes how Prabha Workhub collects, uses, discloses, and otherwise processes Personal Information in connection with your use of our websites, digital platforms, applications, co-working spaces, facilities, and other services that refer to or link to this Policy (collectively, the “Services“).

This Policy does not apply to information that you provide to, or that is collected by, any third party such as brokers, landlords, payment platforms, or other service providers that you may use in relation to the Services. Please consult such third parties directly regarding their privacy policies. Prabha Workhub acts as the data controller for the Personal Information collected by us and processes such information to provide, manage, and improve our Services. Your Personal Information may be shared with our affiliates and third parties, including those located outside India, in accordance with applicable data protection laws.

We encourage you to read this Policy in its entirety before using our Services, so that you may make informed decisions regarding your relationship with us.

1. INTRODUCTION

  1. Personal Information means any information that relates to an identified or identifiable individual and which, either on its own or in combination with other information, can reasonably be used to identify such individual. Personal Information does not include information that has been anonymised or aggregated such that it can no longer be associated with an identifiable individual.
  2. Services refer to all services, facilities, platforms, and offerings provided by Prabha Workhub, whether online or offline.
  3. References to “you” in this Policy mean any individual who accesses or uses the Services, including members, employees of member organisations, authorised users, guests, and visitors.

2. INFORMATION WE COLLECT

The Personal Information that we collect and the manner in which it is used depends on your relationship with us and the Services you use. We may collect information:

  1. that you provide to us directly;
  2. that your employer, organisation, partner, or authorised representative provides to us;
  3. about your devices, location, and usage of the Services, including through cookies, logs, Wi-Fi systems, access-control systems, and similar technologies;
  4. where you opt in to certain features or enable permissions on your device, including geo-location data;
  5. from third parties such as landlords, facility managers, brokers, and vendors; and
  6. from publicly available or commercially available sources, to the extent permitted by law.

3. CATEGORIES OF PERSONAL INFORMATION COLLECTED

Depending on the Services used, we may collect the following categories of Personal Information:

  1. Contact and identification information, including name, postal address, email address, and telephone number;
  2. Identity verification and KYC information, including photographs and government-issued identification, where required by law or policy;
  3. Professional and employment-related information, including company name, designation, and role;
  4. Payment and transaction information, including banking or payment details processed through authorised payment service providers;
  5. Booking, access, and utilisation data, including entry logs, Wi-Fi usage, and meeting room or desk reservations;
  6. Preferences and settings relevant to workspace usage;
  7. Communications and correspondence, including emails, calls, messages, feedback, and support requests;
  8. Device and technical information, such as IP address, browser type, and system logs;
  9. CCTV footage and access-control data collected for safety, security, and operational purposes; and
  10. any other Personal Information that you voluntarily choose to provide in connection with the Services.

4. INFORMATION COLLECTED FROM THIRD PARTIES

We may receive Personal Information about you from your employer, host organisation, authorised representative, or other third parties, as well as from publicly or commercially available sources. Where appropriate, such information may be combined with Personal Information collected directly from you to facilitate the provision of the Services. We take reasonable steps to ensure that such information is obtained from legitimate sources.

We may also use third-party analytics tools to understand how our websites and digital platforms are used and to improve functionality and user experience.

5. USE OF PERSONAL INFORMATION

In general, we use Personal Information to:

  1. provide, operate, and administer the Services;
  2. maintain a safe and secure physical and digital environment;
  3. respond to enquiries and customer support requests;
  4. analyse, develop, and improve our Services and facilities;
  5. communicate with you regarding the Services, including service updates, invoices, and promotional communications, subject to applicable opt-out rights; and
  6. comply with applicable legal and regulatory obligations and enforce our contractual rights.

6. LEGAL BASIS FOR PROCESSING

Where required under applicable law, we process Personal Information on the basis of contractual necessity, compliance with legal obligations, our legitimate business interests, and/or your consent, as applicable.

7. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

We may disclose Personal Information in limited circumstances, including to:

  1. our affiliates and group entities;
  2. vendors, consultants, and service providers acting on our behalf;
  3. landlords and building management entities for operational purposes;
  4. professional advisers such as auditors and legal counsel;
  5. governmental authorities or law enforcement agencies where required by law; and
  6. third parties in connection with a merger, acquisition, restructuring, or transfer of business or assets.


All such disclosures are made subject to appropriate confidentiality and security obligations.

8. THIRD-PARTY CONTENT AND SERVICES

Our Services may include links to or integrations with third-party websites, applications, or services. Prabha Workhub does not control and is not responsible for the privacy practices or content of such third parties, and your interactions with them are governed by their respective policies.

9. YOUR RIGHTS

Subject to applicable law, you may have the right to:

  1. request access to your Personal Information;
  2. seek correction or updating of inaccurate or incomplete information;
  3. request deletion or restriction of processing, subject to legal limitations;
  4. withdraw consent where processing is based on consent; and
  5. lodge a complaint with the appropriate regulatory authority.

Requests may be submitted by contacting us at Prabhaworkhub@yahoo.com

10. MARKETING COMMUNICATIONS

You may opt out of receiving marketing communications at any time. Please note that transactional and service-related communications will continue where necessary for the performance of the Services.

11. RETENTION OF PERSONAL INFORMATION

We retain Personal Information for as long as you maintain a relationship with us and thereafter for such period as may be required to comply with applicable laws, resolve disputes, and enforce our agreements.

12. INFORMATION SECURITY

We implement reasonable technical and organisational measures designed to protect Personal Information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. CCTV AND PREMISES SECURITY

Our facilities are monitored through CCTV and access-control systems for the purposes of safety, security, and operational management. Recordings may be retained and disclosed in accordance with applicable law.

14. AUTOMATED PROCESSING AND COMMUNICATIONS

We may, from time to time, use automated processes to assist in providing and improving our Services, including determining eligibility for certain services or access. Where required by applicable law, we will implement appropriate safeguards and provide you with the opportunity to request human intervention.

By using our Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, administrative, or service-related matters.

15. GOVERNING LAW AND JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India.

16. CHANGES TO THIS POLICY

We reserve the right to modify this Policy from time to time. Any changes shall become effective upon posting or notification, and your continued use of the Services constitutes acceptance of the revised Policy.

17. CONTACT INFORMATION

If you have any questions or concerns regarding this Policy, please contact us at: Prabhaworkhub@yahoo.com

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